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How to use 911:

When Calling 9-1-1 Remember To Give The Following Information:

1.     The location you need assistance at .... by giving the location first, we can still send someone if we are 

2.     Your name .....

3.     The telephone number you are calling from .....

4.     What the problem is ....

Depending on the emergency, dispatchers will get the above information and go ahead and get units dispatched to you . The dispatcher will often remain on the phone and continue to get information about the incident so that responders can be updated. The dispatcher is the eyes on scene until a responder arrives, and will ask you questions to get an understanding of what is going on.

Dispatchers are there to help you and it is very important to listen to the questions the 9-1-1 operator asks you. They are trained to ask certain questions in order to get the most information to assist the emergency responders.

DO NOT HANG UP until the 9-1-1 dispatcher tells you to do so. Sometimes it is necessary to stay on the phone until help arrives in order to keep the responders updated.

When NOT to call 9-1-1:

    ***   To report a power outage. 9-1-1 does not notify power companies when the power goes out. 
             Call your power company.

    ***   To ask for a telephone number. Look in the telephone book or call 411 when you cannot locate a telephone   

     ***   To speak to an individual officer. We do not take messages for responders. Please call the agency that employs  

     ***   To report something that a report is already been made on - Call the agency that took the report for more 
              information related to a call.

     ***   To inquire if school is open. If it is bad weather and school could be closed, the dispatchers will be busy with     
              weather related calls. Call the Board of Education.

     ***   To ask for directions. Dispatchers do not have time to answer questions on how to get to a particular place.

     ***   To play jokes or pranks.

     ***   To find out if you have a warrant against you or if you have civil papers.



1.     If you give your child your old cell phone to play with, REMOVE THE BATTERY FIRST. Even though the phone does not 
       have service, you are still able to dial 9-1-1. This causes many problems for dispatchers where children tie up 9-1-1 
       lines by unintentionally dialing 9-1-1 from a disconnected cell phone.

2.     If you have an alarm system at your business or residence, MAKE SURE YOU KEEP YOUR KEYHOLDER INFORMATION 
        UPDATED WITH YOUR ALARM SERVICE. Many times dispatchers will try and contact keyholders to see if they are 
        responding to an alarm at their residence or business and the keyholder information the alarm service provides 


  • It is NOT always possible to determine your location from a cell phone. When you are driving through an unfamiliar area, pay close attention to landmarks and road names that you pass. You may have to use these to help a dispatcher find you.



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